Order Processing Executive

01 June 20

PiMARQ JD Code: 037

Role Name:Order Processing Executive

Reports to: CEO

Primary Responsibilities Activities
Order Processing Refer to checklist to coordinate for an complete data entry cycle
Collaboration with Team – Share order requirements with Purchase Team upon completion of data entry cycle

– Follow-up with procurement Team on availability of ordered products and tentative delivery timelines

– Checking prices and codes in collaboration with purchase and warehouse

Customer Experience Management – Communicate order status update (product availability and tentative delivery) proactively to customers to signoff and follow-up every ~15 days

– Coordinate with site manager/ technician to ensure proper execution of project

– Explain offer of free aftercare service after six months from purchase and recommend AMC to customer. Ensure they receive quality aftercare service.

– Convert customers into advocates of the brand

Collections Follow-up on pending payments from retail customers/builders


Main Purpose of Role: Responsible for executing customer order lifecycle in an accurate and timely manner with a strong focus on customer experience

Direct Key Interfaces:


·          Purchase Manager

·          Sales Team

·          Accounting Executive

·          Procurement


·          Customers

·          Architects

·          Site Managers

·          Technicians


Key Competencies / Skills:

Behavioural Functional
Proactive, has an excellent sense of time management in order to meet deadlines


• Excellent organizational skills

• Excellent organizational skills


• Thorough knowledge of order processing cycle


• Experience working with ERP software


• Excellent written and verbal communication


Pre-requisite (experience, education, basic skills)

3-4 years experience




Education: Graduate Degree

Job Category: Order Processing Executive
Job Type: Full Time
Job Location: Bangalore
Experience Required: 3-4 Years

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